At Best66, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect from Malaysian players, how we use and protect it, and what rights you have over your own information.
Privacy Principles
These cards summarise our core privacy commitments. The full and legally binding Privacy Policy is set out in the sections below.
All data transmitted between your device and Best66 is encrypted using industry-standard 256-bit SSL technology. Your personal and financial information is protected at every step.
Best66 does not sell, rent, or trade your personal data to unaffiliated third parties for their marketing purposes. Your information stays where it belongs — with us and our essential service partners only.
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting our support team. We respond to all data requests within a reasonable timeframe.
We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law or regulatory obligations. Data is securely deleted when no longer needed.
Best66 uses cookies and similar technologies to enhance your browsing experience and analyse platform performance. Our Cookie Policy, incorporated within this document, explains exactly what we use and why.
For any privacy-related query, request, or concern, our support team is available 24/7 via live chat, or you may reach us by email. All privacy matters are handled by our dedicated compliance team.
Best66 ("we", "us", "our", "the Company") operates the online gaming and sports betting platform accessible at https://best66.cam (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who access or use our Platform, including registered Members ("you", "User", "Player") based in Malaysia and other jurisdictions.
This Privacy Policy ("Policy") describes in detail the categories of personal data that Best66 collects, the purposes for which we process that data, the legal bases on which we rely, the parties with whom data may be shared, your rights as a data subject, and how you can exercise those rights.
This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform. By creating an account on Best66 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.
Age Requirement: Best66 only collects and processes personal data from individuals who are at least 21 years of age. If we discover that personal data has been collected from a person under 21, we will delete such data promptly. See Section 13 for further details.
For the purposes of this Privacy Policy, the following definitions apply:
Any information that identifies or could reasonably be used to identify a natural person, directly or indirectly. This includes name, identification number, contact information, IP address, and financial data.
Any operation performed on personal data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, erasure, or destruction.
Best66, as the entity that determines the purposes and means by which personal data is processed. Where data processing is carried out by third-party service providers on Best66's behalf, such providers act as Data Processors.
A natural person whose personal data is being processed — in the context of this Policy, primarily the registered User or Member of the Best66 Platform.
Small text files placed on your device by a web server when you visit a website, used to store information about your preferences or session for the purpose of improving your browsing experience.
Best66 collects the following categories of personal data in connection with the provision of its services to Malaysian players and other users:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / NRIC number, passport number, Driver's Licence number | Registration; KYC verification |
| Contact Data | Email address, phone number, residential address in Malaysia (city, postcode, state) | Registration; account updates |
| Financial Data | Bank account details (Maybank, CIMB, Public Bank, Hong Leong), eWallet identifiers (Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records | Deposits; withdrawals; payment verification |
| Identity Verification Documents | Scanned copies or photographs of government-issued ID, proof of address documents, selfie with ID | KYC verification |
| Technical & Usage Data | IP address, device type, operating system, browser type and version, session duration, page views, referring URLs, geolocation (country/city level) | Automatically upon Platform access |
| Gaming & Betting Data | Game history, bet amounts, win/loss records, bonus usage, wagering activity, preferred games and markets | During active gaming sessions |
| Communications Data | Records of live chat conversations, support emails, complaints, and any other communications with Best66 staff | During support interactions |
| Marketing Preferences | Consent to marketing communications, preferred communication channel, opted-in promotional categories | Registration; preference updates |
Note on Sensitive Data: Best66 does not intentionally collect special category personal data (such as racial or ethnic origin, health data, or political opinions) as part of standard account registration or gaming operations. Any such data inadvertently provided will be deleted upon discovery.
Best66 collects personal data through the following means:
Best66 processes your personal data for the following specific purposes:
Best66 relies on one or more of the following legal bases to process personal data:
Processing is necessary to perform the contract between Best66 and the User — that is, to provide the online gaming and sports betting services described in our Terms & Conditions. This basis applies to account management, payment processing, and core service delivery.
Processing is necessary for the purposes of Best66's legitimate interests — including fraud prevention, platform security, responsible gambling monitoring, and business analytics — provided such interests are not overridden by the User's privacy rights.
Processing is necessary to comply with a legal obligation to which Best66 is subject — including AML obligations, KYC requirements, regulatory reporting, and responding to lawful requests from authorities.
Where processing is based on your consent — primarily for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.
Best66 does not sell your personal data to third parties. We may share your data in the following limited circumstances:
Best66 engages carefully selected third-party service providers who process personal data on our behalf and under our instruction as Data Processors. These include: identity verification (KYC) providers, payment processors (including Maybank, CIMB, DuitNow, FPX gateway operators, and eWallet providers such as Touch 'n Go and GrabPay), cloud infrastructure providers, fraud detection specialists, and customer support platform operators. All such providers are bound by strict data processing agreements.
Certain technical game data (such as bet ID, game session ID, and stake amounts) may be shared with our licensed game content providers to facilitate the operation of casino games and to enable dispute resolution. Identity data is not shared with game providers beyond what is strictly necessary.
Best66 may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, and other competent authorities where required to do so by applicable law, court order, or regulatory direction. We will notify affected Users to the extent permitted by law.
In the event of a merger, acquisition, restructuring, or sale of all or part of Best66's business, personal data may be transferred to the relevant successor entity. Users will be notified of any such transfer and of any material change in data processing practices that may result.
No Sale of Data: Best66 does not sell, rent, or exchange personal data with unaffiliated third parties for their own marketing or commercial purposes. Full stop.
As an internationally operating platform serving players across Malaysia and other jurisdictions, Best66 may transfer personal data to third-party service providers or infrastructure located outside Malaysia. Where such transfers occur, Best66 takes appropriate measures to ensure that personal data is afforded a level of protection consistent with this Privacy Policy.
These safeguards may include contractual obligations imposed on data recipients through standard data protection clauses, technical and organisational security measures, and engagement of service providers who maintain internationally recognised information security certifications.
If you have questions about the specific safeguards applied to any international transfer of your personal data, please contact our support team using the details in Section 16.
Best66 retains personal data only for as long as necessary to fulfil the purposes set out in this Policy, or as required by applicable law or regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AML regulatory requirement |
| KYC verification documents | Duration of account + 5 years after closure | AML / gaming regulatory requirement |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Gaming and betting history | Duration of account + 3 years after closure | Dispute resolution; regulatory audit |
| Customer support communications | 3 years from last contact | Service quality and dispute resolution |
| Technical and usage data (logs) | 13 months from collection | Security monitoring and analytics |
| Marketing consent records | Until consent withdrawn + 12 months | Proof of consent |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is used, the resulting anonymised data may be retained for analytical purposes indefinitely.
Best66 uses cookies and similar tracking technologies (including web beacons and local storage) on the Platform. These technologies serve the following purposes:
Required for the Platform to function. These include session authentication cookies that keep you logged in, security tokens, and cookies that remember your language or currency preference. These cannot be disabled without significantly impairing Platform functionality.
Used to remember your preferences and settings (such as preferred game lobby layout, notification settings, or odds format). These enhance your experience but are not strictly necessary for the Platform to operate.
Used to collect aggregated, anonymised data about how users interact with the Platform — including pages visited, session duration, and features used. This information helps Best66 improve the Platform experience for Malaysian players. Analytics data is not linked to individual user identities.
Used by Best66's fraud detection systems to identify suspicious access patterns, multiple account attempts, and other security threats. These operate in the background and are not visible to ordinary users.
You may manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect the functionality of the Platform. Best66 does not currently support a cookie consent management platform but will implement one in line with applicable regulatory guidance.
As a data subject, you have the following rights in respect of your personal data held by Best66. These rights are subject to applicable legal requirements and Best66's own legitimate interests and legal obligations.
You have the right to request a copy of the personal data Best66 holds about you, along with information about how it is being processed. We will provide this within a reasonable timeframe following identity verification.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain account details directly through your account settings panel.
You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. Note that we may be unable to fully comply with erasure requests where retention is required by law, such as AML record-keeping obligations.
You may request that we restrict the processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have contested.
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller.
You have the right to object to processing based on legitimate interests, including profiling. You also have an absolute right to object to direct marketing communications at any time.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. To withdraw marketing consent, contact our support team or update your notification preferences in your account settings.
How to Exercise Your Rights: To submit a data rights request, contact Best66's support team via live chat (available 24/7) or by email at [email protected]. We may require identity verification before processing your request. We will respond within 30 days in normal circumstances.
Best66 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Despite these measures, no method of electronic transmission or storage is entirely secure. Best66 cannot guarantee absolute security of your data. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.
The Best66 Platform is strictly intended for adults aged 21 years and above. Best66 does not knowingly collect personal data from individuals under the age of 21, and the Platform contains content, games, and financial services that are wholly inappropriate for minors.
If Best66 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete all such data from our systems and close the associated account. Any funds held in such an account will be handled in accordance with our Terms & Conditions and applicable regulatory requirements.
If you believe that a minor may have created an account on Best66, please contact our support team immediately via live chat or at [email protected] so that we can investigate and take appropriate action.
The Best66 Platform may contain references to third-party services — for example, payment gateways operated by Maybank, CIMB, Public Bank, DuitNow, Touch 'n Go eWallet, Boost, or GrabPay — through which you will be directed to complete a transaction. These third-party services operate under their own privacy policies, which Best66 does not control.
When you interact with a third-party payment gateway or service as part of a Best66 transaction, that third party may collect and process personal data about you independently. Best66 encourages you to review the privacy policies of any third-party services you interact with, particularly in connection with deposit and withdrawal transactions.
Best66 is not responsible for the privacy practices or data security measures of third-party operators, and our Privacy Policy does not extend to their services.
Best66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Where changes are material, we will provide notice via email to the address associated with your account and/or through a prominent notice on the Platform.
The effective date of any revision will be reflected in the "Last Updated" date displayed at the top of this Policy. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy.
The most current version of this Privacy Policy is always accessible at https://best66.cam/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Best66, please contact us using the following details:
Related Documents: This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. For general questions, our FAQ page covers common queries from Malaysian players.
Your Privacy, Our Priority
Your personal data is in safe hands at Best66. Enjoy live casino, sports betting, and slots knowing that your privacy is protected by robust security and transparent data practices.
🔞 Best66 is strictly for players aged 21 and above. Play responsibly. For support resources, visit our Responsible Gambling page.